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Title: National report done by the Odysseus Network for the European Commission on the implementation of the Directive on
reception conditions for asylum seekers in: Poland
Author (Corp. Body): Academic Network for Legal Studies on Immigration and Asylum Law in Europe
Publisher: Europäische Kommission / Generaldirektion Justiz und Inneres
Year: 2007
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: right of asylumasylum procedureEuropean LawPoland
Subject: European Community law in generalBranches of administrative law
Countries Scheme: Poland
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Title: Inclusion and education in European countries - Final Report 9. Poland
Author: Federowicz, Michal ; 103631674 | Sitek, Michal
Contributer: Docabureaus
Publisher: European Commission / Directorate General for Education and Culture
Year: 2009
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: inclusionPolandschool level of education
Subject: Educational needs. Access to education
Countries Scheme: Poland
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Title: The impact of the Racial Equality Directive: a survey of trade unions and employers in the Member States of the European
Union - Poland
Author: Kubisa, Julia
Contributer: Fundamental Rights Agency
Year: unknown
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: ECequality of treatmentPolanddirective
Subject: Human rights
Countries Scheme: Poland
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Title: European Language Learning Materials Survey - The provision of Polish materials
Author: Madej, Eliza
Contributer: European Commission / Directorate General for Education and Culture
Year: 2000
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: foreign languagePolandteaching materials
Subject: Teaching methods and programmes
Countries Scheme: Poland
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Title: Poland - background material for the comparative report on Access to justice in Europe
Author (Corp. Body): Fundamental Rights Agency
Year: 2011
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: bilateral relationsEUPolandlegal usage
Subject: Law. Jurisprudence. Legal systems
Countries Scheme: Poland
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Title: Follow-up of the Action Plan on language learning and linguistic diversity - National Report Template: Country POLAND
Author (Corp. Body): European Commission / Directorate General for Education and Culture
Year: 2006
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: foreign languagelife-long learningPolandlanguage lessons
Subject: Education and training
Countries Scheme: Poland
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Title: Legal Study on Homophobia and Discrimination on Grounds of Sexual Orientation and Gender Identity - Thematic Study
Poland
Author: Bodnar, Adam | Gliszczynska-Grabias, Aleksandra | Sekowska-Koz?owska, Katarzyna | Sledzinska-Simon, Anna
Contributer: Fundamental Rights Agency
Year: 2010
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: discriminationhomosexualityPolandtranssexualism
Subject: Society and social groups
Countries Scheme: Poland
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Title: Country fact sheet - Poland
Author (Corp. Body): Fundamental Rights Agency
Year: 2010
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: asylum procedureright of informationPolandlegal assistance
Subject: Peace. Wars. Terrorism
Countries Scheme: Poland
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Title: Final report of an audit carried out in Poland from 28 May to 05 June 2013 in order to evaluate controls of pesticides
Author (Corp. Body): Europäische Kommission / Generaldirektion Gesundheit und Verbraucher
Year: 2013
ISBN / ISSN / Kat.Nr: DG(SANCO) 2013-6640 - MR FINAL | Ares(2013)3049774
Language: en
Ressource: Länderinformationen | Einzelne Berichte, Studien
Keyword: PesticidereportcontrolPoland
Subject: Plant production and crops
Countries Scheme: Europe. General Resources
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Title: European Survey on Language Competences 2011 : Country report : Poland : Executive summary
Author (Corp. Body): Instytut Badan? Edukacyjnych, Warschau
Contributer: Europäische Kommission / Generaldirektion Bildung und Kultur
Year: 2012
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: foreign languagePolandsecondary education lower levelsecondary education upper level
Subject: Teaching methods and programmes
Countries Scheme: Poland
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Title: Phare Environment Thematic Evaluation : Phare Ex Post Evaluation. Phase 3, Thematic Evaluation: Environment
Abstract
The purpose of this ex post thematic evaluation is to review 1999-2001 Phare environment programmes and post-2001 allocations to Phare environment programmes. Its overall objective is to provide accountability with respect to the use of European Commission funds,and lessons learned for decision-making on improvements in pre-accession aid to remaining and future candidate countries....The purpose of this ex post thematic evaluation is to review 1999-2001 Phare environment programmes as well as post-2001 allocations to Phare environment programmes. It forms part of a broader Phare ex post evaluation exercise that covers Phare multi-beneficiary programmes(Phase 1), national and cross border co-operation programmes (Phase 2), and the thematic evaluations (Phase 3).This report was prepared during April and June 2006,1 and took account of developments up to and including the end of May 2006. The evaluation is based on an analysis of documents provided at the start, during and on completion of the Programmes, including previous ex post and interim evaluations, and on interviews with beneficiaries and stakeholders. It examines the performance of the programmes in addressing the objectives stated in the formal programming documents, provides a general assessment of the programmes and draws conclusions and lessons learned from them.Following a sample approach this evaluation had its geographical focus on Bulgaria and Romania and three 2004 new member states (Latvia, Poland and Slovenia).[Author vide copyright]
Table of Contents
GLOSSARY OF ACRONYMS
PREFACE
EXECUTIVE SUMMARY
MAIN REPORT
1. INTRODUCTION
1.1. Objectives
1.2. Background and Context
1.3. Evaluation Questions
1.4. Sources of evidence and sample project database
1.5. Limitations affecting the evaluation
2. STRATEGY, IMPLEMENTATION AND EFFECTS
2.1. Assistance followed pre-accession strategy closely but was hampered by weak design
2.2. Coverage of the components of the environment acquis was not well balanced
2.3. Cost-effectiveness improved with time but was hampered by inefficient procedures
2.4. Considerable catalytic effect with both ISPA and other donor funds
2.5. Assistance was a successful agent for change, but wider impact was limited
2.6. A good basis for sustainability was established
2.7. Positive but moderate contribution to economic and social cohesion
2.8. Assistance supported Environmental Policy Integration indirectly
2.9. Phare assistance has generally performed well but there is still much to do
3. CONCLUSIONS, LESSONS LEARNED AND RECOMMENDATIONS
3.1. Conclusions
3.2. Recommendations
3.3. Lessons learned
ANNEXES
Annex 1. Terms of Reference
Annex 2. Distribution of Phare environment funding by country and by
Annex 3. Phare environment projects in database
Annex 4. Environmental expenditure in the public sector
Annex 5. Typical Phare environment outputs
Annex 6. May 2006 Monitoring Reports on Bulgaria and Romania
Annex 7. World Bank Indicators 2005 – Environment Government Commitment
Annex 8. List of Documents
Annex 9. List of Interviews
Author (Corp. Body): MWH Consortium
Contributer: Europäische Kommission / Generaldirektion Erweiterung
Year: 2007
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: evaluationBulgariadevelopment aidEUjoining of the European UnionLatviaPolandprogram
RomaniaSloveniaenvironmental protection
Subject: Aid programmesEuropean Community funds and financial instruments. EIB
Countries Scheme: Europe. General ResourcesLatviaPolandBulgariaRomaniaSlovenia
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Title: Assessment of the European Union Phare Programme : Country: Multi Country ; Sector: Ad Hoc Report on Small and
Medium-sized Enterprise Development
Abstract
Phare support to SME development has mainly consisted of technical assistance and advisory services to national institutions, support to SME policy and legislative development and financial support for SME development. Progress has been made in tackling problems inherited from the past, as well as in developing a favourable environment for the creation of new companies. However, formation and survival rates of SME are still well below the EU average and as such there are a number of challenges to be faced at both the enterprise and government levels....The principal objective of this Report is to identify lessons and make recommendations for the design of future SME programmes, based on a desk analysis of the conclusions and findings of Phare Programme Monitoring and Assessment Reports, Country Assessment Reviews, other monitoring data and strategic planning documents produced within the Candidate countries, and interviews with key stakeholders.[Author vide copyright]
Table of Contents
ABSTRACT
TABLE OF CONTENTS
GLOSSARY OF ACRONYMS
EXECUTIVE SUMMARY
PREFACEI. THE REPORT
1. BACKGROUND
2. OBJECTIVES AND SCOPE OF WORK
3. THE PRESENT STATUS OF SME DEVELOPMENT WITHIN THE CANDIDATE COUNTRIES
3.1The Analysis
4. THE CONTRIBUTION OF THE PHARE PROGRAMME TO SME DEVELOPMENT
4.1 Phare support to the SME Sector
4.2 Phare National Programmes
5. RECOMMENDATIONS
5.1 Completing structural reforms
5.2 Benchmarking the SME sector at national level
5.3 Definition and approval of multi-annual SME Development Strategies
5.4 Contribute to the development of a coherent National Business Support System
5.5 Improving the business environment
5.6 Specific measures to support and encourage innovative approaches
5.7 Promoting better access to finance
5.8 Addressing the future utilisation of Structural Funds
5.9 Human resources development programmes to strengthen entrepreneurial skills
II ANNEXES
ANNEX 1. FACT-FINDING MEETINGS WITH PHARE COUNTRY CO-ORDINATORS AND IDENTIFICATION OF PRIORITIES TO BE ADDRESSED AT COUNTRY LEVEL
ANNEX 2. INVESTMENT SUPPORT FROM STRUCTURAL FUNDS
ANNEX 3. THEMATIC ASSESSMENT MATRIX DEFINING EVALUATION CRITERIA FOR SELECTED MEASURES
ANNEX 4. POLICY, REGULATORY, SUPPORT AND INSTITUTIONAL ISSUES TO BE ADDRESSED AT COUNTRY LEVEL
ANNEX 5. RECOMMENDATIONS FOR AN SME BENCHMARK ANALYSIS
ANNEX 6. RECOMMENDATIONS FOR AN APPROACH TO THE RATIONALISATION OF THE BUSINESS SUPPORT NETWORKS
ANNEX 7. RECOMMENDATIONS FOR THE STRENGTHENING OF THE BUSINESS INCUBATOR NETWORKS
ANNEX 8. COUNTRY STUDIES STATISTICAL SUMMARY
ANNEX 9. COUNTRY STUDIES
BULGARIA
CZECH REPUBLIC
ESTONIA
HUNGARY
LATVIA
LITHUANIA
POLAND
ROMANIA
SLOVAKIA
SLOVENIA
ANNEX 10. NINE KEY OBJECTIVES FOR THE ACQUIS COMMUNAUTAIRE FOR SME DEVELOPMENT
ANNEX 11. STATUS OF IMPLEMENTATION OF THE PHARE-EBRD SME FACILITY
ANNEX 12. LIST OF INTERVIEWS
Author (Corp. Body): OMAS | EMS Consortium
Contributer: Europäische Kommission / Generaldirektion Erweiterung
Year: 2002
ISBN / ISSN / Kat.Nr: R/ZZ/SME/02.144 | ZZ/SME/02.144
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: evaluationBulgariadevelopment aidEstoniaEUjoining of the European Unionsmall-scale businessLatvia
Lithuaniamedium-sized firmPolandRomaniaSlovakiaSloveniaCzech RepublicHungary
Subject: Aid programmesEuropean Community funds and financial instruments. EIBEuropean Community external relations
Countries Scheme: Europe. General ResourcesEstoniaLatviaLithuaniaPoland
Slovak RepublicCzech RepublicHungaryBulgariaRomaniaSlovenia
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Title: Country report Non-discrimination : Poland 2015 ; Including summaries in English, French and German
Table of Contents
EXECUTIVE SUMMARY
RÉSUMÉ
ZUSAMMENFASSUNG
INTRODUCTION
1 GENERAL LEGAL FRAMEWORK
2 THE DEFINITION OF DISCRIMINATION
...
3 PERSONAL AND MATERIAL SCOPE
...
4 EXCEPTIONS
...
5 POSITIVE ACTION (Article 5 Directive 2000/43, Article 7 Directive 2000/78)
...
6 REMEDIES AND ENFORCEMENT
...
7 BODIES FOR THE PROMOTION OF EQUAL TREATMENT (Article 13 Directive 2000/43)
8 IMPLEMENTATION ISSUES
...
9 COORDINATION AT NATIONAL LEVEL
10 CURRENT BEST PRACTICES
11 SENSITIVE OR CONTROVERSIAL ISSUES...
12 LATEST DEVELOPMENTS
ANNEX 1: TABLE OF KEY NATIONAL ANTI-DISCRIMINATION LEGISLATION
ANNEX 2: TABLE OF INTERNATIONAL INSTRUMENTS
Author: Bojarski, ?ukasz
Contributer: European Network of Legal Experts in Gender Equality and Non Discrimination, Utrecht | Europäische Kommission / Generaldirektion Justiz und Verbraucher
Publisher: Amt für Amtliche Veröffentlichungen, Luxemburg
Year: 2015
ISBN / ISSN / Kat.Nr: 978-92-79-53387-7 | DS-02-15-006-3A-N
Language: en | de | fr
Ressource: Einzelne Berichte, Studien
Keyword: old personequal rights lawlaborhandicapemploymentequal opportunitydiscriminationethnic origin
EUhomosexualityIslamminorityMuslimPolandracelegal usagereligious communitysexuality
Subject: European Community law in generalEqual opportunitiesRacial policyReligionsEmployment and unemployment
Countries Scheme: Poland
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Title: Updated Study on Corruption in the Healthcare Sector : Final Report
Abstract
In 2012, Ecorys conducted an initial study on corruption in the healthcare sector (SCH1). The purpose of the current study on corruption in the healthcare sector was two-fold: (i) to analyse and report on relevant developments since the publication of SCH1 and (ii) to provide an in-depth analysis of selected issues: privileged access to medical services, improper marketing and potential risks involving double practice.The study covered all EU-28 Member States, with specific attention focused on: Greece, Croatia, Hungary, Lithuania, Poland, and Romania. The analysis is based on desk research, an online survey sent to stakeholders across the EU, thematic interviews with various organisations in the field of (EU) healthcare, and fact-finding missions, providing more detailed analysis and examples with regard to the six selected countries.The study concluded that: Bribery in medical service delivery remains one of the main challenges, especially in many Eastern and Southern European Member States. Corruption related to granting privileged access to healthcare or potential risks involving double practice are not isolated to Member States with a high perception of corruption (in healthcare).Transparent procedures are key in addressing corruption in procurement processes.Attempts to address improper marketing increase at both EU and national level.[Author vide copyright]
Table of Contents
Executive Summary
1. INTRODUCTION
1.1. Background of the study
1.2. Scope and objectives of the study
1.3. General approach
1.4. Outline of the Final Report
2. METHODOLOGICAL APPROACH
2.1. Survey
2.2. Thematic interviews
2.3. Fact finding missions
2.4. Desk research
3. COUNTRY STUDIES
Introduction
3.1. Greece
3.2. Croatia
3.3. Lithuania
3.4. Hungary
3.5. Poland
3.6. Romania
4. UPDATE SHC1 AND THEMATIC DEEPENING
4.1. Introduction
4.2. Update SCH1
4.3. Thematic deepening
5. CONCLUSIONS
5.1. Revisiting the general conclusions of SCH1
5.2. Relevant developments since SCH1
Annex I: Interview guide
Annex II: Overview of survey stakeholders
Annex III: Survey design
Annex IV: Corruption indicators (Special Eurobarometer 397)
Author (Corp. Body): Ecorys
Contributer: Europäische Kommission / Generaldirektion Migration und Inneres
Publisher: Europäische Kommission / Amt für Veröffentlichungen
Year: 2017
ISBN / ISSN / Kat.Nr: 978-92-79-73245-4 | DR-01-17-966-EN-N
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: EUhealth care delivery systemGreececorruptionCroatiaLithuaniamedical carePoland
RomaniaHungary
Subject: European Community law in generalMedical care. Health control
Countries Scheme: Europe. General ResourcesLithuaniaPolandHungaryCroatiaRomania
Greece
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Title: Study on the development of statistical data on the European security technological and industrial base : Security
Sector Survey Analysis: Poland
Abstract
This Background Report has been produced as part of the study on “Development of statistical data on the European security technological and industrial base” commissioned by the European Commission within the Framework Contract on Security (ENTR/09/050) between the European Commission and a consortium led by Ecorys Nederland B.V. in collaboration with TNO and DECISION.The Background Report provides an overview of initial findings from a survey of companies active in the (civil) security sector in Germany. It is one of a series of reports covering findings from surveys conducted for: Estonia, France, Italy, Poland, Spain and the United Kingdom. The survey design and subsequent data analysis has been undertaken by Ecorys, while the actual surveying of companies has been conducted by GfK, a specialist market research company. The individual country surveys of companies have been conducted over the period October 2014 to February 2015.To obtain comparable data for Germany, Ecorys has collaborated with the Brandenburg Institute for Society and Security (BIGS) who have conducted a similar survey in 2012 based on a common survey questionnaire design. This survey has been implemented as a follow-up round to previous surveys of companiesactive in the (civil) security sector in Germany undertaken by BIGS.[Author vide copyright]
Table of Contents
4 Aggregate estimates of the size of the security industry
4.1 Overview of approach
4.2 Method for the estimation of aggregate turnover and employment for the surveysample
4.2.1 Underlying assumptions
4.2.2 Estimation of turnover for non-declaring respondents
4.2.3 Estimation of employment levels for employment - size class ‘1000 or more employees’
4.2.4 Estimation of sample average values of employment and turnover per firm
4.3 Method for the initial estimation of aggregate turnover and employment
4.3.1 Underlying assumptions
4.3.2 Calculation of the initial estimate of the population of security companies
4.3.3 Calculation of initial estimates of aggregate (national) turnover and employment
4.4 Variants and sub-groups
4.5 Size of the security industry: survey estimates and aggregate (national) extrapolation
4.5.1 Estimates of the population of security companies
4.5.2 Comparison of estimators
Annexes
A.1. Product and services segmentation
A.2. Market Segmentation
| Preface
1 Introduction
1.1 General context
1.2 Aim of this report
1.3 Structure of the report
2 Survey overview
2.1 Survey implementation
2.2 Survey population
2.3 Coverage and response rate
2.4 Survey instrument and method
2.5 Field report2.5.2 Length of interviews
2.6 Data preparation and testing
3 Descriptive analysis
3.1 Security ‘threat’ categories
3.2 Areas of economic activity
3.3 Broad segmentation of security products and services
3.4 Cyber security
3.4.1 Cyber security products and services
3.4.2 Cyber/IT business activities
3.5 ‘Other’ security product providers
3.5.1 ‘Other’ security products
3.5.2 ‘Other’ security products business activities
3.6 ‘Other’ security service providers
3.6.1 ‘Other’ security services
3.7 Security market by economic sector (end-user)
3.7.1Overall – all products and services
3.7.2 Breakdown by main broad category of security products and services
3.8 Security market by geographical region
3.8.1 Geographical markets – all products and services
3.8.2 Breakdown by main broad category of security products and services
3.9 Firm structure: employment and turnover
3.9.1 Employment
3.9.2 Turnover
3.10 Growth performance and prospects
3.10.1 Past turnover growth performance
3.10.2 Future turnover growth prospects
3.10.3 Future demand prospects by broad customer group and geographical area
3.11 Competitors
3.11.1 Geographical origin of main competitors – all products and services
3.11.2 Breakdown by main broad category of security products and services
3.11.3 Future competition prospects by geographical origin of main competitors
Author (Corp. Body): Ecorys
Contributer: TNO | Europäische Kommission / Generaldirektion Migration und Inneres | DECISION
Year: 2015
ISBN / ISSN / Kat.Nr: FU98408
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: data securityserviceEUfire brigadeinternetPolandpolicesecurity
security policyespionagestatisticsenterprise
Subject: European Community law in general
Countries Scheme: Europe. General ResourcesPoland
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Title: Evaluation of PHARE financial assistance to Bulgaria (BG), Cyprus (CY), Czech Republic (CZ), Estonia (EE), Hungary (HU),
Latvia (LV), Lithuania (LT), Malta (MT), Poland (PL), Romania (RO), Slovakia (SK), Slovenia (SI) : Final Report
Title (other): EUROPEAID/129783/C/SER/multi : Lot 1: Studies and Technical assistance in all sectors ; Request For Services No 2013/
324179 Version 1 | Evaluation of PHARE financial assistance to Bulgaria (BG), Cyprus (CY), Czech Republic (CZ), Estonia
(EE), Hungary (HU), Latvia (LV), Lithuania (LT), Malta (MT), Poland (PL), Romania (RO), Slovakia (SK), Slovenia (SI) :
Final Report ; Résumé Analytique | EUROPEAID/129783/C/SER/multi : Lot 1: Studies and Technical assistance in all
sectors ; Demande de Prestation No 2013/ 324179 Version 1
Abstract
This ex post evaluation addresses the EU/EC’s pre-accession assistance provided to the twelve countries that acceded to the European Union as part of the ‘fifth wave’ of EU enlargement, i.e. Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, and Slovenia on 01/05/2004, and Bulgaria and Romania on 01/01/2007. It marked an unprecedented enlargement in terms of scope, of complexity and its diversity; extending EU membership from 15 to 27 countries. Regarding the countries of Central and Eastern Europe, following the events of 1989 leading to the collapse of the communist political system, the EU/EC established the PHARE programme as the main legal instrument for the provision of financial assistance to those countries. Regarding the countries Cyprus and Malta, both of which secured independence from the UK in the early-1960s, the EU/EC’s pre-accession assistance was provided, 2000-2003, under a specific instrument.Following their accession to the EU, each of the twelve countries covered under this ex postevaluation received limited, additional support under the Transition Facility to consolidate their administrative capacity to implement and enforce the acquis and to address issues for which individual countries had negotiated a transition period –2004-2006 for the countries acceding in 2004 and in 2007 for Bulgaria and Romania. The Transition Facility is also addressed by this ex postevaluation.[Author vide copyright]
Table of Contents
Glossary of Acronyms
Executive Summary
Main Report
1. Introduction
Scope of the Evaluation
Objectives of the Evaluation
Methodology
Structure of the Evaluation Report
2. PHARE Programme
3. Evaluation Findings
3.1. Impact and Sustainability of PHARE/Pre-Accession Financial Assistance
Coherency and effectiveness of the programming process was mixed
The selection of relevant and efficient delivery instruments for programme implementation
The allocation of EC funding for PHARE programmes peaked in 2002-2003
Effectiveness in the delivery and utilisation of PHARE support was mixed
Delivery of the intended results faced a number of challenges
Impacts of the assistance in selected sectors per country and other programmes
Partially mixed evidence of immediate impact,but clearer medium-term benefits
Key limitations to the achievement of impacts
Sustainability of the reforms and benefits is, broadly, satisfactory
But risks to the sustainability of the reforms and benefits exist
3.2. Socio, Economic and Institutional Impact of the Enlargement Process
Economic Development
Innovation
Labour
Government
3.3. Synergies between Accession Strategy, Policy Dialogue, and Financial Assistance
4. Overall Conclusions (Lessons Learned)
5. Recommendations
Annexes
Author (Corp. Body): Business and Strategies Europe | B & S Europe
Contributer: Europäische Kommission / Generaldirektion Entwicklung und Zusammenarbeit EuropeAid | Europäische Kommission / Directorate General for Neighbourhood and Enlargement Negotiations
Year: 2015
ISBN / ISSN / Kat.Nr: EUROPEAID/129783/C/SER/multi | Request For Services No 2013/ 324179 Version 1
Language: en | fr
Ressource: Einzelne Berichte, Studien
Keyword: evaluationBulgariadevelopment aidEstoniaEUjoining of the European UnionLatviaLithuania
MaltaPolandRomaniaSlovakiaSloveniaCzech RepublicHungaryCyprus
Subject: Aid programmesEuropean Community external relations
Countries Scheme: Europe. General ResourcesEstoniaLatviaLithuaniaPolandSlovak Republic
Czech RepublicHungaryBulgariaRomaniaSloveniaMaltaCyprus
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Title: Study on measuring consumer detriment in the European Union : Final report ; Part 1 – Main report
Title (other): Study on measuring consumer detriment in the European Union : Executive Summary | Operational guidance document on
measuring personal consumer detriment : Developed as part of the Study on measuring consumer detriment in the European
Union
Abstract
This study developed a methodology to assess revealed personal consumer detriment that robustly measures and quantifies the incidence and magnitude of detriment at EU and national level, taking into account both pre- and post-redress financial detriment and non-financial detriment such as time loss and psychological detriment. It can be applied consistently across a broad array of markets as well as adapted to specific markets. An operational guidance document was developed to guide practitioners based on the work undertaken in this study. The methodology builds on previous studies in different countries and markets. Consumer surveys constitute the main data collection tool. The methodology was applied in six markets (mobile telephone services; clothing, footwear and bags; train services; large household appliances; electricity services; and loans, credit and credit cards) and four countries (France, Italy, Poland and the UK). Results were extrapolated to the EU28. The results show that, across the six markets covered, consumers suffered total pre-redress financial detriment of between EUR 15.4 billion and EUR 47.9 billion, post-redress financial detriment of between EUR 9.6 billion and EUR 33.3 billion and monetised time loss of between EUR 10.7 billion and EUR 25.0 billion over the last 12 months in the EU28.[Author vide copyright]
Table of Contents
1. INTRODUCTION
2. OBJECTIVES AND SCOPE
2.1. Objectives
2.2. Study questions
2.3. Geographical scope and coverage
2.4. Time period
2.5. Thematic coverage and main tasks
2.6. Methodological tools applied
2.7. Main study phases
3. DEFINITION OF PERSONAL CONSUMER DETRIMENT
3.1. Background
3.2. Refinement of the definition
4. DEVELOPMENT OF THE APPROACH TO MEASURE PERSONAL CONSUMER DETRIMENT
4.1. Rationale for the survey-based approach
4.2. Markets subject to assessment
4.3. Countries subject to assessment
4.4. Key concepts concerning survey-based measurement of personal consumer detriment
4.5. Dimensions of consumer detriment
4.6. Development of the draft consumer survey questionnaire
4.7. Cognitive interviews
4.8. Pilot consumer survey
4.9. Final approach to measuring personal consumer detriment and extrapolating results
5. DEVELOPMENT OF THE APPROACH TO TRIANGULATION OF CONSUMER SURVEY RESULTS
5.1. Rationale for triangulation and related triangulation tools
5.2. Development of the survey of complaint handling bodies
5.3. Development of the mystery shopping exercise
5.4. Final approach to triangulation of results on consumer detriment
6. ASSESSMENT OF PERSONAL CONSUMER DETRIMENT IN SIX MARKETS
6.1. Implementation of the main consumer surveys
6.2. Incidence of personal consumer detriment overall and by country
6.3. Magnitude of personal consumer detriment overall and by country
6.4. Personal consumer detriment by socio-demographic group and factor/driver of consumer vulnerability
6.5. Magnitude of personal consumer detriment comparing purchases over the internet vs other sales channels and cross-border vs. domestic purchases
6.6. Estimation of magnitude of personal consumer detriment using the ‘fair price’ approach
6.7. Comparison of incidence and magnitude of financial detriment across modes
6.8. Contextual information and description of problems experienced by respondents
| 7. TRIANGULATION OF CONSUMER SURVEY RESULTS
7.1. Triangulation based on data from the European Commission harmonised complaints database and the survey of complaint handling bodies
7.2. Triangulation based on mystery shopping data
7.3. Conclusions of the triangulation
8. EXTRAPOLATION OF FINANCIAL DETRIMENT AND TIME LOSS DETRIMENT TO COUNTRY AND EU LEVEL
8.1. Country-level extrapolation
8.2. Extrapolation to EU28
9. OVERALL CONCLUSIONS OF THE STUDY
9.1. Conclusions on the development of the methodology
9.2. Conclusions on the application of the methodology
9.3. Recommendations on collection and analysis of data as well as consumer analysis at EU level
| 0. Introduction and overview
0.1. Aim of this guidance
0.2. Definition of personal consumer detriment
0.3. Key concepts concerning the measurement of personal consumer detriment
0.4. Overview of steps to apply the methodology
Step 1 - Definition of the scope of the data collection
1.1. Define the geographical scope of the assessment
1.2. Select the market(s) for assessment
1.3. Determine the required sample size and survey mode
1.4. Determine the additional data collection tool(s) to be used for triangulation of the results of the consumer survey, if necessary
1.5. Consider the need for additional data collection tool(s) for the assessment among specific vulnerable consumer groups or in very low penetration markets
Step 2 - Consumer survey questionnaire
2.1. Screener questions
2.2. Market module questions
2.3. Questions on socio-demographics and consumer expectations
Step 3 - Assessment of detriment, triangulation and extrapolation
3.1. Measure the incidence of detriment
3.2. Measure the magnitude of detriment
3.3. Context to the detriment measured
3.4. Triangulate results of consumer survey with other data sources, if relevant
3.5. Extrapolate results to country or for the entire EU, if relevant
Author (Corp. Body): Civic Consulting
Contributer: Europäische Kommission / Generaldirektion Justiz und Verbraucher | TNS Opinion | European Commission / Consumers, Health, Agriculture and Food Executive Agenc
Publisher: Europäische Kommission / Amt für Veröffentlichungen
Year: 2017
ISBN / ISSN / Kat.Nr: 978-92-9200-747-8 | EB-02-17-004-EN-N | 978-92-9200-745-4 | EB-02-17-003-EN-N | 978-92-9200-744-7 | EB-02-17-002-EN-N
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: loanservicerailroadelectronic commerceelectronic marketEUFranceGreat Britain
Italyclothingcredit marketPolandtelephoneconsumer protection
Subject: European Community law in generalConsumption. Consumer protection
Countries Scheme: Europe. General ResourcesPolandItalyFranceUnited Kingdom
Online Ressource: vorübergehend nicht erreichbar!
Bitte beachten Sie die urheberrechtlichen Bedingungen der Dokumentenbenutzung / Please observe the copyright when accessing the document | Quelle / Source: Europäische Kommission (http://ec.europa.eu/)
Title: Statistics Multi-Beneficiary Programmes : Programmes covered: ZZ-9911, ZZ-0027, ZZ-0109, 2002/000-602, 2003/005-623 ;
Phare Ex Post Evaluation. Phase 1, Multi-Beneficiary Programmes: Statistics
Abstract
The purpose of this evaluation is to assess the contribution of the statistics multi-beneficiary programme to improvements in the performance of National Statistics Offices in the candidate countries relating to the production and dissemination of statistics in key areas (comparable with EU standards), and transfer of know-how and integration into the European Statistical System and its planning structures.This Ex Post Evaluation Report has been prepared by the MWH Consortium between September and November 2005 and reflects the situation where four of the Phare statistics multi-beneficiary programmes under review have ended and the fifth is approaching completion. It examines the performance of the programmes in addressing the objectives stated in the formal programming documents, provides a general assessment of the programmes and draws conclusions and lessons learned from them.The evaluation is based on an analysis of documents provided at the start, during and on completion of the programmes, and on the results of interviews with beneficiaries, contractors, users and Eurostat personnel. Following a sample approach this evaluation has its geographical focus on four new member states (Estonia, Poland, Hungary and Slovakia) and Bulgaria and Romania.[Author vide copyright]
Table of Contents
GLOSSARY OF ACRONYMS
PREFACE
EXECUTIVE SUMMARY
MAIN REPORT
1. INTRODUCTION
1.1 Objectives of the Evaluation
1.2 Background and Context
1.3 Evaluation Questions
2. PERFORMANCE OF PHARE ASSISTANCE
2.1 The statistics MBPs were relevant and well-designed
2.2 Some serious delays but generally efficiently managed
2.3 Good statistical support to key EU macro-economic policies
2.4 Wider objectives largely achieved with high standards of statistical reporting
2.5 Sustainability remains a problem
3. THEMATIC/ CROSS-CUTTING FINDINGS
3.1 Performance of NSOs significantly improved
3.2 The administrative capacity of NSOs has been strengthened by Phare
3.3 The MBP approach was effective and essential
4. CONCLUSIONS AND LESSONS LEARNED
4.1 Conclusions
4.2 Recommendations
4.3 Lessons Learned
ANNEXES
Annex 1. Terms of Reference
Annex 2. Evaluation Questions, Criteria and Indicators
Annex 3. Background to the Statistics MBPs
Annex 4. Statistical Series and EU Policies
Annex 5. Pilot Projects in 2002 and 2003 Statistics MBPs
Annex 6. Timelines of main activities and contractors
Annex 7. Table of the contractors per project
Annex 8. Interim Evaluation Report with details of action taken by Eurostat
Annex 9. List of interviews
Annex 10. List of documents referred to during the Evaluation
Author (Corp. Body): MWH Consortium
Contributer: Europäische Kommission / Generaldirektion Erweiterung
Year: 2006
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: evaluationBulgariadevelopment aidEstoniaEUjoining of the European UnionPolandRomania
SlovakiastatisticsHungaryadministration
Subject: Aid programmesEuropean Community external relationsPublic administration. Executive power
Countries Scheme: Europe. General ResourcesEstoniaPolandSlovak RepublicHungary
BulgariaRomania
Online Ressource: vorübergehend nicht erreichbar!
Bitte beachten Sie die urheberrechtlichen Bedingungen der Dokumentenbenutzung / Please observe the copyright when accessing the document | Quelle / Source: Europäische Kommission (http://ec.europa.eu/)
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