Suche nach Schlagworten '00226385'

6 entries found on 1 pages. starting on record 1 ending on 6

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Title: The Economics of IP Networks - Market, Technical and Public Policy Issues Relating to Internet Traffic Exchange
Title (other): Study for the European Commission | Main Report and Annexes
Author: Elixmann, Dieter | Scanlan, Mark
Publisher: Europäische Kommission / Generaldirektion Informationsgesellschaft | European Commission / Directorate General for Information Society
Year: 2002
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: electronic commerceinformation technology
Subject: Communications industryScience and technology of information
Countries Scheme: Europe. General Resources
Online Ressource: vorübergehend nicht erreichbar!
Bitte beachten Sie die urheberrechtlichen Bedingungen der Dokumentenbenutzung / Please observe the copyright when accessing the document
Title: Study on different techniques to promote trade : traditional techniques, consumer protection, new techniques: e-commerce
; Algeria, Cyprus, Egypt, Israel, Lebanon, Jordan, Malta, Morocco, Palestinian Authority, Syria, Tunisia, Turkey ; May
2005
Author (Corp. Body): Unioncamere
Publisher: Europäische Kommission / Generaldirektion Unternehmen und Industrie
Year: 2008
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: Commercial policyMediterranean regionelectronic commerceconsumer protection
Subject: Foreign trade. Trade relations
Countries Scheme: Europe. General ResourcesSouthern Europe. General ResourcesNorthern Africa. General ResourcesMiddle East. General Resources
Online Ressource: vorübergehend nicht erreichbar!
Bitte beachten Sie die urheberrechtlichen Bedingungen der Dokumentenbenutzung / Please observe the copyright when accessing the document | Quelle / Source: Europäische Kommission (http://europa.eu/)
Title: Report on cross-border e-commerce in the EU
Title (other): Commission staff working document
Series Title: Europäische Kommission - SEC ; 2009,283
Author (Corp. Body): Europäische Kommission
Year: 2009
ISBN / ISSN / Kat.Nr: SEC 2009,283 final
Language: en
Ressource: Einzelne Arbeitspapiere, Preprints
Keyword: EU countriesElectronic shoppingelectronic commerce
Subject: Markets. Competition
Countries Scheme: Europe. General Resources
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Bitte beachten Sie die urheberrechtlichen Bedingungen der Dokumentenbenutzung / Please observe the copyright when accessing the document | Quelle / Source: Europäische Kommission (http://europa.eu/)
Title: Code of practice on electronic invoicing in Europe
Title (other): Approved by Expert Group Plenary on 24th March 2009, version 0.17 | This code of practice on electronic invoicing in
Europe is recommended for implementation when and if the amended directive on VAT as proposed by the European Commission
on 28 January 2009 comes into effect
Author (Corp. Body): EU Expert Group on Electronic Invoices
Year: unknown
Language: en
Ressource: Anleitungen, Checklisten, Leitfäden, Lehrmaterial
Keyword: EU countriesElectronic data interchangeelectronic businesselectronic commerce
Subject: Buying and selling
Countries Scheme: Europe. General Resources
Online Ressource: vorübergehend nicht erreichbar!
Bitte beachten Sie die urheberrechtlichen Bedingungen der Dokumentenbenutzung / Please observe the copyright when accessing the document | Quelle / Source: Europäische Kommission (http://europa.eu/)
Title: Study on measuring consumer detriment in the European Union : Final report ; Part 1 – Main report
Title (other): Study on measuring consumer detriment in the European Union : Executive Summary | Operational guidance document on
measuring personal consumer detriment : Developed as part of the Study on measuring consumer detriment in the European
Union
Abstract
This study developed a methodology to assess revealed personal consumer detriment that robustly measures and quantifies the incidence and magnitude of detriment at EU and national level, taking into account both pre- and post-redress financial detriment and non-financial detriment such as time loss and psychological detriment. It can be applied consistently across a broad array of markets as well as adapted to specific markets. An operational guidance document was developed to guide practitioners based on the work undertaken in this study. The methodology builds on previous studies in different countries and markets. Consumer surveys constitute the main data collection tool. The methodology was applied in six markets (mobile telephone services; clothing, footwear and bags; train services; large household appliances; electricity services; and loans, credit and credit cards) and four countries (France, Italy, Poland and the UK). Results were extrapolated to the EU28. The results show that, across the six markets covered, consumers suffered total pre-redress financial detriment of between EUR 15.4 billion and EUR 47.9 billion, post-redress financial detriment of between EUR 9.6 billion and EUR 33.3 billion and monetised time loss of between EUR 10.7 billion and EUR 25.0 billion over the last 12 months in the EU28.[Author vide copyright]
Table of Contents
1. INTRODUCTION
2. OBJECTIVES AND SCOPE
2.1. Objectives
2.2. Study questions
2.3. Geographical scope and coverage
2.4. Time period
2.5. Thematic coverage and main tasks
2.6. Methodological tools applied
2.7. Main study phases
3. DEFINITION OF PERSONAL CONSUMER DETRIMENT
3.1. Background
3.2. Refinement of the definition
4. DEVELOPMENT OF THE APPROACH TO MEASURE PERSONAL CONSUMER DETRIMENT
4.1. Rationale for the survey-based approach
4.2. Markets subject to assessment
4.3. Countries subject to assessment
4.4. Key concepts concerning survey-based measurement of personal consumer detriment
4.5. Dimensions of consumer detriment
4.6. Development of the draft consumer survey questionnaire
4.7. Cognitive interviews
4.8. Pilot consumer survey
4.9. Final approach to measuring personal consumer detriment and extrapolating results
5. DEVELOPMENT OF THE APPROACH TO TRIANGULATION OF CONSUMER SURVEY RESULTS
5.1. Rationale for triangulation and related triangulation tools
5.2. Development of the survey of complaint handling bodies
5.3. Development of the mystery shopping exercise
5.4. Final approach to triangulation of results on consumer detriment
6. ASSESSMENT OF PERSONAL CONSUMER DETRIMENT IN SIX MARKETS
6.1. Implementation of the main consumer surveys
6.2. Incidence of personal consumer detriment overall and by country
6.3. Magnitude of personal consumer detriment overall and by country
6.4. Personal consumer detriment by socio-demographic group and factor/driver of consumer vulnerability
6.5. Magnitude of personal consumer detriment comparing purchases over the internet vs other sales channels and cross-border vs. domestic purchases
6.6. Estimation of magnitude of personal consumer detriment using the ‘fair price’ approach
6.7. Comparison of incidence and magnitude of financial detriment across modes
6.8. Contextual information and description of problems experienced by respondents
| 7. TRIANGULATION OF CONSUMER SURVEY RESULTS
7.1. Triangulation based on data from the European Commission harmonised complaints database and the survey of complaint handling bodies
7.2. Triangulation based on mystery shopping data
7.3. Conclusions of the triangulation
8. EXTRAPOLATION OF FINANCIAL DETRIMENT AND TIME LOSS DETRIMENT TO COUNTRY AND EU LEVEL
8.1. Country-level extrapolation
8.2. Extrapolation to EU28
9. OVERALL CONCLUSIONS OF THE STUDY
9.1. Conclusions on the development of the methodology
9.2. Conclusions on the application of the methodology
9.3. Recommendations on collection and analysis of data as well as consumer analysis at EU level
| 0. Introduction and overview
0.1. Aim of this guidance
0.2. Definition of personal consumer detriment
0.3. Key concepts concerning the measurement of personal consumer detriment
0.4. Overview of steps to apply the methodology
Step 1 - Definition of the scope of the data collection
1.1. Define the geographical scope of the assessment
1.2. Select the market(s) for assessment
1.3. Determine the required sample size and survey mode
1.4. Determine the additional data collection tool(s) to be used for triangulation of the results of the consumer survey, if necessary
1.5. Consider the need for additional data collection tool(s) for the assessment among specific vulnerable consumer groups or in very low penetration markets
Step 2 - Consumer survey questionnaire
2.1. Screener questions
2.2. Market module questions
2.3. Questions on socio-demographics and consumer expectations
Step 3 - Assessment of detriment, triangulation and extrapolation
3.1. Measure the incidence of detriment
3.2. Measure the magnitude of detriment
3.3. Context to the detriment measured
3.4. Triangulate results of consumer survey with other data sources, if relevant
3.5. Extrapolate results to country or for the entire EU, if relevant
Author (Corp. Body): Civic Consulting
Contributer: Europäische Kommission / Generaldirektion Justiz und Verbraucher | TNS Opinion | European Commission / Consumers, Health, Agriculture and Food Executive Agenc
Publisher: Europäische Kommission / Amt für Veröffentlichungen
Year: 2017
ISBN / ISSN / Kat.Nr: 978-92-9200-747-8 | EB-02-17-004-EN-N | 978-92-9200-745-4 | EB-02-17-003-EN-N | 978-92-9200-744-7 | EB-02-17-002-EN-N
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: loanservicerailroadelectronic commerceelectronic marketEUFranceGreat Britain
Italyclothingcredit marketPolandtelephoneconsumer protection
Subject: European Community law in generalConsumption. Consumer protection
Countries Scheme: Europe. General ResourcesPolandItalyFranceUnited Kingdom
Online Ressource: vorübergehend nicht erreichbar!
Bitte beachten Sie die urheberrechtlichen Bedingungen der Dokumentenbenutzung / Please observe the copyright when accessing the document | Quelle / Source: Europäische Kommission (http://ec.europa.eu/)
Title: Provision of two online consumer surveys as support and evidence base to a Commission study : Identifying the
maincross-border obstacles to the Digital Single Market and where they matter most ; Final report
Title (other): Provision of two online consumer surveys as support and evidence base to a commission study : ''Identifying the main
cross border obstacles to the Digital Single Market and where they matter most'' : Executive Summary
Abstract
The present report was based on data collected within the scope of a wider investigation that feeds into one of the Commission’s top priorities: to create a borderless Digital Single Market (DSM) across Europe. The Commission’s DSM strategy for Europe, announced on May 6, 2015, aims to provide better access to tangible and digital goods and services, to create the right environment for the development and commercial success of digital innovation, and to maximise the growth of the digital economy across the EU28. As support and evidence base, two surveys of online consumers were carried out, looking particularly into their purchase activity for 12 types of tangible goods and offline services (e.g. clothes, travel services), usage of 4 types of online services (e.g. communication services) and access to 8 types of digital content (e.g. e-books). These included a core survey (covering online consumers from all EU28, Norway and Iceland) and a clickstream survey (targeted to online respondents from Belgium and Poland only who had expressed the intention to make at least one immediate online purchase). The main objectives of the study were: 1) to examine the current state of play of cross-border e-commerce in the EU28 and 2) to identify the main drivers and barriers to the proper functioning of a DSM across the EU.[Author vide copyright]
Table of Contents
1 INTRODUCTION
1.1Report structure
1.2 Introduction
1.3 Objectives
1.4 Methodology
1.4.1 Core survey
1.4.2 Clickstream survey
1.5 Markets surveyed and description of socio-demographic categories
1.5.1 Markets surveyed
1.5.2 Socio-demographic categories: definitions2 ONLINE PURCHASE, USAGE AND ACCESS FREQUENCY ACROSS THE EU28
2.1 Tangible goods and offline services
2.2 Online services
2.3 Digital content
3 ORIGIN OF ONLINE PURCHASE AND ACCESS ACTIVITY
3.1 Tangible goods and offline services
3.2 Digital content
3.3 Origin of latest online purchase
3.4 Actual versus claimed cross-border purchase behaviour
3.5 The flow of cross-border online buying and access activity: geo-mapping analysis
4 ONLINE SPENDING
4.1 Tangible goods and offline services
4.1.1 Total spending
4.1.2 Domestic versus cross-border spending
4.1.3 Proportions of total spending on tangible goods and offline services
4.2 Online services
4.3 Digital content
4.3.1 Total spending
4.3.2 Domestic vs. cross-border spending
4.3.3 Proportions of total spending on digital content
4.4 Spending on respondents’ latest online purchase
4.5 The total estimated value of the Digital Single Market
5 LATEST PURCHASE AND ONLINE PURCHASE JOURNEY
5.1 Online and offline purchase behaviour
5.2 Online and offline purchase behaviour
5.3 Time spent on most recent online purchase
5.4 Type of product most recently purchased online
5.5 Website, appstore or app used for latest online purchase
5.5 Payment methods and shopping devices
5.6 Delivery of the product
6 DRIVERS AND BARRIERSTO (CROSS-BORDER) E-COMMERCE
6.1 General drivers of online purchase behaviour
6.2 Perceived barriers to (cross-border) e-commerce
6.2.1 Barriers to buying products online in country of residence
6.2.2 Barriers to buying products online cross-border
6.2.3 Comparison between domestic and cross-border barriers to online purchase behaviour
| 6.3 Barriers and drivers of cross-border purchase behaviour: regression analysis
6.3.1 Drivers of cross-border purchase behaviour inside and outside the EU
6.3.2 Barriers to cross-border purchase behaviour inside and outside the EU
6.3.3 Drivers and barriers of the intensity of cross-border spending –OLS regression
6.4 Consumer rights awareness and traders’ compliance
7 PROBLEMS AND COMPLAINTS
7.1 Problems encountered
7.1.1 Problems encountered per surveyed market
7.1.2 The origin of problems encountered
7.1.3 Type of problem encountered
7.2 Actions taken after encountering a problem
7.3 Satisfaction with complaint handling
8 CASE STUDY: CLICKSTREAM SURVEY IN BELGIUM AND POLAND
8.1 The origin of the online landscape in Belgium and Poland
8.1.1 Definitions and interpretation of clickstream data tables
8.1.2 Clickstream activity on e-commerce websites in Poland and Belgium
8.1.3 Origin of online touchpoints visited in Belgium
8.1.4 Origin of online touchpoints visited in Poland
8.1.5 Origin of online touchpoints: Belgium versus Poland
8.2 Online Activity in Belgium and Poland
8.2.1 Definitions of online activities or user activities
8.2.2 Online Activity (User Activity) on online touchpoints visited in Belgium
8.2.3 Online Activity (User Activity) on online touchpoints visited in Poland
8.2.4 Online Activity (User Activity) on online touchpoints: Belgium versus Poland
8.3 Online purchase behaviour in Belgium and Poland
8.3.1 Scope: Researched products and services
8.3.2 Purchase behaviour for tangible goods and offline services
8.3.3 Usage of online services
| 8.3.4 Access and purchase behaviour for digital content
8.3.5 Perception of domestic and cross-border purchase behaviour
8.3.6 Actual versus claimed cross-border purchases in Belgium and Poland
8.3.7 Drivers for domestic and cross-border online purchases
8.3.8 Search activities before the online purchase
8.3.9 Reasons for choosing a specific website to complete an online purchase
8.3.10 Problems experienced with online purchases
8.3.11 Reasons for not completing online purchases
9 CONCLUSION
10 ANNEX I –EXTENDED SURVEY METHODOLOGY
10.1 Part 1: Core Survey
10.2 Part 2: Clickstream Survey
11 ANNEX II -WEIGHTING
12 ANNEX III –RESPONDENT PROFILE
12.1 Level of urbanisation
12.2 Financial situation
12.3 Frequency of travelling abroad
12.4 Level of education
12.5 Foreign language skills
12.6 Level of internet usage
13 ANNEX IV -DATA CLEANING
14 ANNEX V -TABULATIONS
Author (Corp. Body): Europäische Kommission / Consumers, Health, Agriculture and Food Executive Agency | GfK Belgium
Contributer: Europäische Kommission / Generaldirektion Justiz und Verbraucher
Publisher: Europäische Kommission / Amt für Veröffentlichungen
Year: 2015
ISBN / ISSN / Kat.Nr: 978-92-79-50511-9 | 978-92-79-50605-5 | DS-01-15-607-EN-N | DS-01-15-590-EN-N
Language: en
Ressource: Einzelne Berichte, Studien
Keyword: domestic marketservicedigitalizationelectronic commerceelectronic marketEUcommodity marketinformation technology
innovationonline serviceconsumerconsumer protection
Subject: Trade. Service industryMarkets. CompetitionScience and technology of information
Countries Scheme: Europe. General Resources
Online Ressource: vorübergehend nicht erreichbar!
Bitte beachten Sie die urheberrechtlichen Bedingungen der Dokumentenbenutzung / Please observe the copyright when accessing the document | Quelle / Source: Europäische Kommission (http://ec.europa.eu/)
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